Welcome to our FAQ page! Here, we have compiled a list of frequently asked questions to help you better understand our services and how we can help your business grow. If you have any other questions that are not answered on this page, please feel free to contact us and one of our experts will be happy to assist you.
No. While we are dedicated to developing long-term relationships with our clients, we do not require any form of long-term contract.
We are generally in a position to commence calling for a client within 2-3 weeks of an agreement on terms being reached. This is however dependent on workflow, staffing requirements, and availability of a database
In normal circumstances no. Since our services are fully customised to our client needs, it is normal for the client to provide this. We are able to offer referrals to reputable database/list procurement companies should you require this
No, We work with our client to formulate the best script that reflects the needs, direction and outcomes that the client wishes the campaign to take.
We work with our clients to establish a payment cycle that is amenable to both parties. In general terms, clients are expected to pay set-up fees, staff training etc within 14 days of invoice. And weekly service fees within 30 days of the invoice date.
Yes, We work with you to ensure that you will receive the reports you require as often as you require them; normally this is weekly. These reports include:
- Number of calls made
- Number of contacts made
- Sales/Closes/Appointments Made
- Staff Hours
- Total Call Times
- A random selection of recorded calls for evaluation
We specialize in B2B (business to business) campaigns, but we also have experience in B2C (business to consumer) campaigns.
Our call center has over 40 seats, and we can easily scale up or down depending on the needs of our clients.
We have worked with clients across a range of industries, including healthcare, finance, technology, and more.
We follow a rigorous lead qualification process, which includes verifying contact information and ensuring that the lead is a good fit for our client’s products or services.
We have a dedicated quality assurance team that monitors calls and provides feedback to agents. We also regularly review and adjust scripts and strategies to ensure the best possible outcomes for our clients.
At Teleservices, we are committed to helping you boost your sales without exceeding your marketing budget. Our focus is on meeting all of your objectives and delivering results.
To find out more about how TeleServices can help grow your business please contact us on Freephone 0800 900 701 or click on the button below