Looking for a new career?
Come meet the team
Passionate about making a difference?
At Teleservices, we’re always on the lookout for great people to join our rock star team, if you have industry experience that’s great! if not and you have the right attitude then we will train you up.
We work within a variety of industries, so we can find the perfect fit for you. Each and every employee plays a crucial role at Teleservices, and we want you to be part of our family.
We’re committed to creating great jobs and building a great place to work through quality, growth, collaboration, and responsibility. When you work at Teleservices, you can expect:
- Training and support to help you succeed in your role
- Opportunities to add value to your career and develop your skills
- Flexible working hours to help you balance your work and personal life
- A caring environment where you'll feel supported and appreciated
- Latest systems and technology
Whether you have call center experience or you’re looking for a new career, we’d love to hear from you.
These are some of the essential skills we look out for or train our agents up on
Clear Communication
Agents must communicate in clear, understandable language to save time and effectively communicate our objectives and intensions.
Sense of humor
Humour creates an upbeat atmosphere that encourages interaction, brainstorming of new ideas, and makes us all feel like we are part of the same team.
Patience
Patient representatives take the time to understand and work with potential customers, leaving a lasting impression.
Empathy
Authentic empathy with customers builds positive rapport and simplifies issue resolution.
Problem-Solving and Flexibility
Agents must be able to accurately define and solve problems to help more customers in less time.
Listening Capacity
Active listening helps agents understand the details of the customer's needs and provide the best solutions.
Organisation
Organisation skills, such as note-taking and prioritising, help agents manage their workload and prevent losing track of important details.
Product/Service Knowledge
Having a comprehensive knowledge of our client's products/services helps us offer appropriate recommendations and get to the desired outcome quickly.
OUR MISSION
At TeleServices, our mission is to provide customized, high-end call centre services and telemarketing solutions to small, medium, and large organizations in New Zealand and across Australasia.
We strive to allow our customers to focus on their core business by providing responsive customer service and effective sales solutions to help them improve business performance at cost-effective prices.
POPULAR QUESTIONS
Our company culture is built on teamwork, communication, and a dedication to excellence. We strive to create a positive and supportive environment for our employees, where everyone feels valued and respected. Our call center team is passionate about providing exceptional service to our clients and we work hard to maintain a positive work culture.
We believe in the importance of work-life balance and strive to provide a flexible and supportive work environment. We offer flexible schedules to ensure that our employees are able to maintain a healthy work-life balance.
We are committed to supporting the growth and development of our employees. Opportunities for advancement include team leader positions, coaching and training roles, and management positions.
Our training process is comprehensive and includes both classroom and on-the-job training. New hires are given an introduction to our company culture and values, as well as training on specific products or services. They then receive hands-on training and coaching to help them develop the skills necessary to be successful in their role.
Our call centre team is structured to promote collaboration and communication. Representatives work together in small teams, with a team leader to provide support and guidance. We also hold regular team meetings and encourage open communication to foster a positive and productive work environment.